Shipping policy

Shipping & Returns

At Campbell & Wilde, we are committed to providing exceptional products and customer service. Every order is carefully prepared before dispatch, and we aim to make both delivery and returns as straightforward as possible.

Shipping

We offer FREE standard UK shipping on all UK orders over £100.

For orders under £100, shipping costs will be calculated and displayed at checkout before payment is completed.

Orders are normally dispatched within 2–3 working days. During particularly busy periods, dispatch times may be slightly longer. Once your order has been shipped, you will receive a dispatch confirmation email.

Returns

Your Right to Cancel

If you are purchasing as a consumer in the United Kingdom, you have the legal right to cancel your order within 14 days of receiving your goods, without giving a reason.

To exercise your right to cancel, please notify us by emailing:

returns@campbellandwilde.co.uk

Once you have informed us that you wish to cancel, you have a further 14 days to return the goods.

Returned items should be unused, in their original condition and, where reasonably possible, in their original packaging.

Before Returning Your Item

Before sending any item back, please email returns@campbellandwilde.co.uk.

We will provide you with a returns form, which should be completed and included inside your parcel. This enables us to identify your return quickly and process your refund without unnecessary delays.

Return Postage

Unless an item is faulty, damaged, or supplied incorrectly, the cost of returning goods is the responsibility of the customer.

For your peace of mind, we recommend using a tracked delivery service, as Campbell & Wilde cannot accept responsibility for items lost or damaged whilst being returned.

Faulty, Damaged or Incorrect Items

If your order arrives damaged, develops a fault, or you have received the wrong item, please contact us as soon as possible at support@campbellandwilde.co.uk.

Where a product is confirmed to be faulty or supplied in error, we will provide an appropriate remedy in accordance with your statutory rights. This may include a repair, replacement or full refund, together with reimbursement of any reasonable return postage costs.

Refunds

Once your return has been received and inspected, we will notify you that it has been processed.

Approved refunds will be issued to your original method of payment within 14 days of receiving the returned goods, or receiving evidence that they have been sent back, whichever occurs first.

Where required by law, we will also refund the standard delivery charge paid when placing your order. Any upgraded or express delivery services selected at checkout are non-refundable beyond the cost of our standard delivery option.

Return Address

Campbell & Wilde
Unit 2b Belford Industrial Estate
Station Road
Belford
United Kingdom
NE70 7DT

Need Help?

If you have any questions about your order, delivery, products or your shopping experience, our customer support team will be happy to help.

General enquiries: support@campbellandwilde.co.uk

Returns: returns@campbellandwilde.co.uk

We aim to respond to all enquiries within one working day and will always do our best to resolve any issues promptly and fairly.